Hive Small Homes — Privacy Policy
Effective date: 23/10/2026
1. Introduction
Hive Small Homes respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, enquire about our services, request a Site Assessment Report, respond to our advertising or become a customer.
Hive Small Homes specialises in granny flat and small-home design, property assessments, building approval coordination and project coordination throughout Brisbane and surrounding areas.
Construction is undertaken by independent licensed builders under separate building contracts with customers.
We handle personal information in accordance with applicable Australian privacy and marketing laws.
2. Information We Collect
Depending on your enquiry or project, we may collect:
* Your name, email address and telephone number.
* Your property address and relevant property information.
* The type and size of granny flat or small home you are considering.
* Your intended use, such as accommodation for family members or rental purposes.
* Your approximate budget and preferred construction timeframe.
* Information about your site, including access, slope, existing buildings and services.
* Information you provide through emails, telephone calls, website enquiries and Facebook or Instagram forms.
* Site photographs, measurements and project documentation.
Our website and advertising platforms may also collect technical information, including browser details, device information, website activity and cookie identifiers.
We generally collect information directly from you, although we may also obtain relevant property and planning information from publicly available government and council records.
Please avoid providing sensitive personal information unless it is necessary for your enquiry or project.
3. How We Use Your Information
We may use your personal information to:
* Respond to enquiries and provide information about our services.
* Prepare complimentary Site Assessment Reports.
* Assess the suitability of your property for a granny flat or detached extension.
* Arrange site visits and consultations.
* Prepare floorplans, concept designs, quotations and project documentation.
* Coordinate building approvals, engineering and other professional services.
* Communicate with independent builders and consultants involved in your project.
* Provide relevant project updates and follow-up communications.
* Improve our website, customer service and advertising.
* Comply with legal and business obligations.
Our preliminary property assessments are based on information available at the time and do not guarantee planning or building approval.
4. Sharing Your Information
Hive Small Homes does not sell customer personal information.
Where necessary for your enquiry or project, we may share relevant information with:
* Independent licensed builders.
* Building designers and draftspersons.
* Engineers, surveyors and building certifiers.
* Town planners and other specialist consultants.
* Local councils and relevant authorities.
* Service providers supporting our website, communications, customer management and business operations.
We share information for legitimate business or project-related purposes.
Independent builders operate their own businesses and are responsible for their construction contracts and the personal information they handle.
5. Website Forms and Online Advertising
Hive Small Homes uses online enquiry forms and advertising to help customers learn about our services and request information.
These may include forms on our Squarespace website and advertisements on Facebook and Instagram.
When you submit an enquiry, the information you provide may be transferred to our customer relationship management system, HubSpot, so that we can respond and manage your enquiry.
We may use website analytics, cookies and advertising technologies supplied by services such as Google and Meta to understand website activity, measure advertising performance and improve our marketing.
The particular technologies used may change over time. Where required by law, we will seek your consent for their use.
You can manage or restrict cookies using your browser settings. You can also manage advertising preferences through Google and Meta.
6. Email Communications and Marketing
If you enquire about our services, we may contact you regarding your enquiry, Site Assessment Report, indicative quotation or proposed project.
Where permitted by law, we may also send information about:
* Granny flat designs and floorplans.
* Completed projects and case studies.
* Building and planning considerations.
* Helpful homeowner guides.
* Relevant Hive Small Homes services and offers.
You may unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us directly.
We will respect your marketing preferences. Unsubscribing from marketing will not prevent necessary communications concerning an existing enquiry, agreement or project.
7. Storage and Security
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, modification and disclosure.
Customer information may be stored using reputable third-party systems supporting our website, email, document storage and customer management.
Some service providers may store or process information outside Australia.
We retain information for as long as reasonably required for the purpose for which it was collected, our business operations, or applicable legal obligations.
When information is no longer required, we take reasonable steps to delete it securely or de-identify it where appropriate.
8. Accessing or Correcting Your Information
You may contact Hive Small Homes if you wish to:
* Request access to personal information we hold about you.
* Correct information that is inaccurate or outdated.
* Change your communication preferences.
* Ask about how your personal information has been handled.
* Request deletion of information where appropriate and legally permissible.
We may need to verify your identity before responding to certain requests.
9. Privacy Concerns and Complaints
If you have a concern about how your personal information has been handled, please contact us using the details below.
We will review your concern and respond within a reasonable timeframe.
You may also contact the Office of the Australian Information Commissioner (OAIC) for information about privacy rights and complaints.
Website: www.oaic.gov.au
10. Contact Details
Hive Small Homes Operated by The Golden Family Trust ABN: 78 504 979 058
Email: james@hivesmallhomes.com.au
Phone: 0490 358 149
Website: www.hivesmallhomes.com.au
11. Changes to This Policy
Hive Small Homes may update this Privacy Policy from time to time to reflect changes in our services, business practices or legal obligations.
The most recent version will be available on our website, together with its effective date.